Terms & Conditions

By ordering any of our products, you agree to comply by these terms & conditions.
The price applicable is that set at the date on which you place your order and for the term of the initial contract.
Card information is transmitted over secure SSL encryption and is not stored.
Please note that local charges may occur.

Local Taxes

Please note that local charges (sales tax or GST if based in Australia) may occur, depending on your region and local customs duties.
These charges are at the customers own expense.

Cancellation Policy

You are entitled to cancel your 12-month contract within 30 days of your initial contract term. See Refund & Remedies for Services Policy below for more information.

Refunds & Remedies for Service Policies

We are not required to provide a refund if you change your mind about the services you asked for. But you can choose to cancel your contract, and receive a refund for unconsumed services, if the service has a major problem.

This is when the service:

  • Has a problem that would have stopped someone from purchasing the service if they had known about it

  • Is substantially unfit for its common purpose, and can’t be easily fixed within a reasonable time

  • Does not meet the specific purpose you asked for and cannot be easily rectified within a reasonable time

  • Creates an unsafe situation

If you choose to continue with the contract, you can ask us to compensate you for any difference in the value of the services we provided and what you paid. If the problem is not major, we will fix it within a reasonable time. If it is not fixed within this time, you can choose to have someone else fix the problem and recover all reasonable costs from us. If the problem cannot be fixed, we view it as a major problem.

Please keep proof of your agreement – e.g. your invoice or quote.

For any further queries, please don't hesitate to contact sales@kpipulse.com.